Contact Us

Last Updated: May 11, 2026

We’re here to help! Please review the information below before reaching out. Our customer support team responds to all inquiries as quickly as possible.

Email (Recommended for fastest response)

info@elfcosmeticcs.com

For order-related questions, returns, or product inquiries – please include your order number (if applicable) and a clear description of your issue. We typically reply within 1–2 business days.

Phone

+1 (213) 322-3888

Support hours

Monday – Friday, 9:00 AM – 6:00 PM (Pacific Time)

We are closed on major U.S. holidays.

Business & Return Address

334A E 2nd St

Los Angeles, CA 90012

United States

Important – No physical retail store

This address is our business and returns processing facility only. We do not operate a physical storefront or showroom.

We do not accept walk‑in visits, on‑site pickups, or in‑person returns.

All returns must be shipped to this address after receiving a return authorization from our support team (see our Return & Refund Policy).

What we do NOT offer at our address

• No physical retail store / no showroom
• No on‑site shopping or product browsing
• No in‑person returns or exchanges
• No will‑call / local pickup

All transactions and returns are handled exclusively online and through our shipping carriers.

How to return an item

1. Email info@elfcosmeticcs.com with your order number and reason for return.
2. Wait for a return authorization and shipping instructions.
3. Ship the unused, original‑packaged item (with quality issue) to the address above.
4. Your return shipping is free – no restocking fee.

Please do not send any returns without prior authorization – they may not be accepted.

Before contacting us

Check our FAQ section – many common questions about shipping, returns, and payments are answered there. You can also review our full policies:

• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Payment Policy
• Terms of Service
• About Us

Response time guarantee

• Emails: 1–2 business days (usually faster)
• Phone calls: answered during published business hours. If you reach voicemail, please leave a message with your name, order number, and callback number – we will return your call within 1 business day.

We look forward to assisting you!

Customer Support

Online‑only retailer – no physical store – free shipping & free returns within the contiguous U.S.